Last updated: 29 June 2026
This Refund & Cancellation Policy explains how cancellations, rescheduling and refunds work for lessons and packages purchased from Verba Global, operated by VERBA GLOBAL LLP ("we", "us", "our"). It forms part of our Terms of Service.
1. Free trial lesson
The free trial lesson has no monetary value and is not subject to refund.
2. Rescheduling and cancelling a lesson
- A scheduled lesson can be rescheduled or cancelled free of charge if you notify us at least 24 hours before its start time.
- Lessons cancelled later than 24 hours in advance, or missed without notice ("no-show"), may be counted as held and are not refundable.
- We will always try to offer a reasonable alternative time where possible.
3. Refunds for prepaid lessons
- Unused individual lessons paid in advance can be refunded on request, minus any lessons already held and any applicable transaction fees.
- Packages and subscriptions are refunded on a pro-rata basis for the unused part, unless stated otherwise at the time of purchase.
4. How to request a refund
Send a refund request to [contact email] from the email address used for booking, including your name and the relevant payment details. We may ask for additional information to verify the request.
5. Processing time
Approved refunds are processed within 10 business days using the original payment method, unless another method is agreed.
6. Cancellations by the school
If we need to cancel a lesson, you may reschedule it at no cost or receive a full refund for that lesson.
7. Changes to this Policy
We may update this Policy from time to time. The current version is always published on this page with its effective date.
8. Contact
Questions about refunds or cancellations can be sent to [contact email].